How can we help?
Find the right place for workspace help, Gym member support and account questions.
Find your workspace
Open your business workspace using its name or your registered email address. If you need an invitation or a different level of access, contact your workspace owner.
Business and workspace support
For help with your trial, workspace setup, billing, or a technical issue, email info@noctrus.com or call +961 76 833 340. Include your business name, the screen you were using and a short description of what happened. Never send passwords or verification codes.
Gym members and employees
For help signing in to Noctrus Connect, selecting a gym, claiming a membership, using your wallet, managing reservations, or accessing the staff workspace, contact your gym first. Your gym controls membership approval and employee mobile access.
For an app issue your gym cannot resolve, contact Noctrus Connect support. Include your gym name and a short description of the issue.
Account and privacy requests
Members can request permanent deletion inside Noctrus Connect from Profile → Account & privacy → Delete account. For access, correction, or additional help, email info@noctrus.com and identify the business connected to your account.