Privacy Policy
How information is used across your business workspace and the Noctrus Connect app.
Workspace information
Noctrus processes account and contact details, company records, transactions and documents that you or authorized members add to your workspace. This information supports sign-in, business operations, reporting and support.
Noctrus Connect
Noctrus Connect processes the information needed to provide your selected gym's member or employee services. This can include your name, contact details, date of birth, membership and account identifiers, membership status and history, reservations, attendance, benefits, loyalty activity, wallet balances, purchase records, and employee role or work-session information.
Camera access is used when you scan supported product barcodes or member-card QR codes. If you choose a profile photo, Noctrus processes the image you select.
How information is used
Information is used to authenticate you, connect you to the correct workspace, provide the features available to your role, process authorized transactions, prevent abuse, maintain security and audit records, and provide support.
Storage and sharing
Operational records are kept in the workspace of the business you use. Noctrus and that business may process the records necessary to deliver the service. We may use infrastructure, security, build-distribution, and payment service providers only as needed to operate the platform or complete a transaction. We do not sell personal information.
Retention and security
Records are retained for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes, and preserve security or financial audit trails. We use access controls, tenant separation, encrypted network transport, credential protection, and audited administrative actions to protect information.
Your choices and deletion
For access or correction requests about a business workspace, contact your workspace owner or Noctrus.
Members can initiate permanent account deletion directly in Noctrus Connect from Profile → Account & privacy → Delete account. Mobile access is disabled immediately, and the selected gym completes profile erasure within 30 days. Some financial, audit, security, or legal records may need to be retained. You may also contact your gym or Noctrus for access or correction requests.
Contact
Noctrus, Achrafieh, Beirut, Lebanon
info@noctrus.com
+961 76 833 340